LockNow Safety LLC

Effective Date: April 27, 2026

1. Acceptance of Terms

By creating an account, accessing, or using the LockNow Safety App (“App”), you (“User”) agree to be bound by these Terms and Conditions (“Terms”). If you are accessing the App on behalf of an organization (“Organization”), you represent that you have authority to bind that Organization to these Terms.

If you do not agree to these Terms, do not use the App.

2. Eligibility

The App is intended solely for use by authorized staff members who are 18 years of age or older. By using the App, you represent and warrant that you are at least 18 years old and have been authorized by your Organization to access the App. LockNow Safety LLC does not knowingly provide services to minors. Responsibility for ensuring only eligible, authorized users are enrolled rests with the Organization.

3. Description of Service

LockNow Safety App is an emergency alert and communication platform provided by LockNow Safety LLC, a Wyoming limited liability company (“LockNow,” “we,” “us,” or “our”). The App allows authorized personnel within a subscribing Organization to:

  • Trigger emergency alerts (e.g., lockdown, medical, fire, tornado) to enrolled users within their campus
  • Receive push notifications and, where opted in, SMS alerts regarding active emergencies
  • Communicate via in-app chat during active emergency events

The App is a supplemental notification tool only. It is not a substitute for calling 911 or following official emergency response procedures.

4. Account Registration and Authorization

Access to the App is granted through your Organization. Organizations are responsible for:

  • Registering their users and assigning appropriate permission levels
  • Ensuring that alert-triggering permissions are granted only to authorized personnel
  • Managing, suspending, or removing user access within their Organization
  • Ensuring their users comply with these Terms

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Acceptable Use

You agree to use the App only for its intended purpose of legitimate emergency notification and communication within your Organization. You agree not to:

  • Trigger false, test, or unauthorized emergency alerts through the live system
  • Use the App to harass, threaten, or harm any person
  • Attempt to access accounts or data belonging to other users or Organizations
  • Reverse engineer, decompile, or tamper with the App or its underlying systems
  • Use the App for any unlawful purpose

Organizations are responsible for the actions of their users within the App. LockNow reserves the right to suspend or terminate access to any account or Organization that materially violates these Terms, without refund.

6. SMS Notifications and Opt-In

Certain alert notifications may be delivered via SMS. SMS notifications are opt-in only. By opting in, you consent to receive text messages from LockNow on behalf of your Organization for emergency notification purposes. Message and data rates may apply. You may opt out at any time by contacting your Organization administrator or following opt-out instructions provided in the App.

7. In-App Chat and User Content

The App includes an in-app chat feature available to users within an Organization during an active emergency event. You retain ownership of content you post in chat. By posting content, you grant LockNow a limited license to store and display that content to authorized users within your Organization.

Moderation. In-app chat is confined to your Organization’s campus users. Organizations are solely responsible for moderating chat activity and the conduct of their users. LockNow does not actively monitor chat content and is not liable for any content posted by users.

Retention. Chat messages are retained for a period of 7 years from the date of creation, after which they may be deleted. This retention period supports legal, compliance, and organizational review purposes.

LockNow reserves the right to remove content or suspend access where required by law or where LockNow becomes aware of a material violation of these Terms.

8. Privacy and Data

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect information including your name, email address, and (if you opt in for SMS) your phone number.

Third-Party Service Providers. To deliver core functionality, your data may be transmitted to trusted third-party service providers, including:

  • Vonage and Telnyx — for SMS alert delivery (phone numbers are transmitted)
  • Firebase (Google) — for push notification delivery (device tokens are transmitted)

These providers receive only the data necessary to perform their services. LockNow does not sell your personal data or share it with third parties for marketing or commercial purposes.

9. Not a Replacement for Emergency Services

THE APP IS A SUPPLEMENTAL NOTIFICATION AID ONLY. In any emergency, always contact 911 and follow the official emergency response procedures established by your Organization and local authorities. LockNow does not guarantee that alerts will be delivered, received, or acted upon in time to prevent harm.

10. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LOCKNOW DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ALERTS WILL BE DELIVERED WITHIN ANY PARTICULAR TIMEFRAME; OR THAT THE APP WILL MEET YOUR SPECIFIC REQUIREMENTS. Delivery of push notifications and SMS is subject to factors outside LockNow’s control, including carrier networks, device settings, and internet connectivity.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(1) LOCKNOW’S TOTAL LIABILITY TO ANY ORGANIZATION ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE TOTAL FEES PAID BY THAT ORGANIZATION TO LOCKNOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

(2) LOCKNOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF LIFE, PERSONAL INJURY, LOSS OF DATA, OR LOSS OF BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above may not apply to you in full.

12. Indemnification

You agree to indemnify, defend, and hold harmless LockNow Safety LLC and its members, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the App
  • Your violation of these Terms
  • Your Organization’s failure to properly manage user access or alert permissions
  • Any content you post in the App

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.

14. Dispute Resolution and Arbitration

Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved exclusively by binding arbitration administered under the rules of the American Arbitration Association (“AAA”), rather than in court. The arbitration shall take place in Wyoming. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND LOCKNOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

Exceptions. Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction in Wyoming to prevent irreparable harm pending arbitration.

15. Changes to These Terms

LockNow reserves the right to update or modify these Terms at any time. We will notify users of material changes via email and/or in-app notification at least 30 days before the changes take effect. Your continued use of the App after the effective date of the updated Terms constitutes your acceptance of the changes.

16. Termination

LockNow may suspend or terminate your access to the App at any time for material violation of these Terms. Organizations may be terminated without refund where violations are material and unremedied. Upon termination, your right to use the App ceases immediately.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LockNow Safety LLC regarding your use of the App and supersede all prior agreements and understandings. Any B2B agreements entered into between LockNow and an Organization are separate from and supplemental to these Terms.

18. Contact

If you have questions about these Terms, please contact us at:

LockNow Safety LLC legal@locknowapp.com

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