Frequently Asked Questions
Getting Started
Submit a staff roster per campus/facility, including:
Name
Email Address
Role (e.g., staff, admin, law enforcement)
Complete additional forms for app customization.
We’ll handle the setup from there!
The setup speed largely depends on how promptly we receive the required information from you. We strive to complete setups as quickly as possible.
App Functionality
You determine who can activate and receive each of the 3 alert types.
The first activated alert is sent out first, with the option to escalate to a red alert if needed.
Usage and Compliance
We collect names, email addresses, and phone numbers, and do not disclose this information to any third parties.
LockNow can be set to be active or inactive based on the times determined by your facility.
While we can’t force usage, we recommend employers request notification from employees who choose not to use the app for effective emergency planning.
Technical Aspects
The phone will vibrate and sound an alert speakers in the background during a call.
Alerts sound for a specific period or until the notification is opened, depending on your phone. The alarm also sounds when an alert is ended
Android: Version 5.0 and above.
iOS: Version 10.0 and above.
For iOS Users:
Check OS Version:
Open the “Settings” app.
Scroll down and tap on “General.”
Tap on “About.”
Here, you’ll see the “Software Version” which indicates your current iOS version.
For Android Users:
Check OS Version:
Open the “Settings” app.
Scroll down and tap on “About phone” or “About device” (this might vary slightly depending on the manufacturer).
Look for “Software information” or directly for “Android version.”
Additional Features
Yes, with your permission, authorities can receive either only active threat alerts or all alerts.
Yes, we can add new or different alerts based on your organization’s needs.
Drills are practice runs for emergency preparedness, clearly labeled as drills in alerts and messaging. You determine access and activation permissions.